112-113 The Chambers
Chelsea Harbour
SW10 0XF
Terms & Conditions
This page states the “Terms & Conditions of Use” under which customers and users may use this website. Access to this website and the use of information on it is subject to these Terms & Conditions of Use. You should carefully read these Terms & Conditions of Use. By viewing this website and by placing an order, you will be deemed to have accepted them.
1. Our Guarantee
At Galler we are committed to providing an excellent product along with excellent e-commerce service. If you have sent chocolates, or indeed received a gift with which you are extremely delighted, or are not entirely happy with, please contact us with your comments; we need to know where we can improve our service and products, and will do all we can to put it right for you. We will try to respond to all queries within 24 hours.
2. Our Offers
Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.
3. Your Order
In general, we need 3-4 working days (i.e. excluding Bank Holidays, Saturdays and Sundays) to process, prepare and deliver each order. (See Clause 8 below).
Customers are requested to complete all areas of the “my account” section and product orders fully and accurately. Should there be any error in the details provided for the recipient or for the amount to pay, we cannot be held responsible for the failure to deliver. Charges related to forwarding or reshipping the package to another recipient or to a different delivery address will be the responsibility of the customer.
1. Orders placed by a customer will be ‘Unread’ until accepted.
2. Upon receipt an order receipt confirmation will be sent to the customer by e-mail. This will provide an order number, and confirm the contents of the order and the price (including delivery charge), the billing address, delivery address and confirm the order status as ‘Unread’.
3. No order will be processed by Galler UK until the order has been read and its status changed from 'Unread' to 'Pending'.
4. Once read, if there is a problem, we will e-mail or call you. In the event that we cannot satisfy your order due to stock unavailability, we will contact you to offer you an alternative or a partial dispatch of order (see Clause 8 below).
5. Once the order is dispatched or partially dispatched its status will change to ‘Dispatched’ or ‘Partially Dispatched’. An e-mail will be sent to the customer detailing the tracking number, name of courier / Royal Mail, date of dispatch and type of delivery service used, and confirmation of payment taken (including delivery charges).
Modification or cancellation of the order by the customer may only be accepted whist the order is ‘Unread’ and must be received via the “my account” section. In the case of cancellation at this stage, all charges will be refunded. Modification or cancellation of the order by the customer once the order is ‘Pending’ or ‘Partial Dispatch’ should be requested via the “my account” section, and may be made at the discretion of Galler if this is still possible. However, a discretionary fee may be applied for administrative cancellation charges.
We advise against chocolate deliveries to warmer countries and/or in summer months when temperatures are higher than that of the UK average summer. We have no control over temperatures during international chocolate deliveries and so we cannot accept responsibility for any chocolate deliveries that have been heat damaged. Ice or equivalent gel packs are not included.
A received order can be tracked through the “my account” section.
4. Price
The prices payable for products that you order are as set out in this website. The prices are in British pounds and include Vat where applicable. The prices are subject to change.
The prices do not include delivery charges. Delivery charges depend on the value of the order, the country of destination, the speed of delivery as well as the weight and the volume of the package. They include a contribution to the cost of preparation of the parcel and the transportation costs. For further information on these charges, please see our Delivery Charges
Delivery charges for business and wholesale customers. We evaluate delivery charges on corporate orders individually depending on the number of drops and their location.
There is no import tax into the countries of the European Union or the USA. For other countries, any import taxes and any customs to be paid on entry of the parcel into the country are the responsibility of the addressee.
5. Payment
To be accepted, your order must be paid for in full. Orders not paid for cannot be delivered. For business or wholesale purchasers with accounts, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This is subject to satisfactory credit references and completed documentation.
Payments are taken only upon Dispatch or Partial Dispatch using the following credit cards: Visa; MasterCard; Maestro and Solo (UK issue only). (At present American Express cards cannot be used, but this will change shortly.) The currency used for the transaction is the British pound. The amount debited from the account of the credit card holder will depend on the exchange rate on the day of the debit and any exchange charges made by the bank that issued the card.
The payment security protocol used guarantees the total confidentiality of the personal information transmitted on the Internet. Credit card information is NOT stored by Galler on this website.
6. Our Products and Allergens
All Galler products may contain traces of: milk, nuts, egg and gluten.
7. Bespoke Products for Business Orders
For business purchasers of ‘bespoke’ products the following shall apply:
All necessary artwork must be received by us at least 30 working days before the intended delivery date of the products. Cost quotes will then be provided. We have your permission to use your artwork and logos for the purposes of printing and fulfilling the order.
The design and layout of the artwork must be approved in writing by an authorised person within your business prior to any printing being carried out. Credit card details will be taken upon confirmation of the order.
Where bespoke artwork has been requested and approved in accordance with this clause 7 and the order is subsequently cancelled by the business purchaser, a payment equal to all the (external) costs (if any) incurred by Galler up to time of cancellation plus 50% of the invoice value of the products must be paid to us.
8. Delivery of products to you
Whilst we do our best to deliver on the date and within the time frame notified to you, we cannot guarantee that we always will, especially at busy times. If in doubt, please contact us via the “my account” section.
We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.
Delivery will be made by either (i) Royal Mail “Special Delivery ™Next Day” (business day) or equivalent service or (ii) courier service, if we consider it to be more effective. This will be notified to you once the product is “Dispatched”. We do not despatch on Bank Holidays, Saturdays or Sundays. Orders dispatched on a Friday will normally be delivered on the following Monday. However Royal Mail may try and deliver on a Saturday. We cannot be responsible for deliveries made on a Saturday.
Both Royal Mail and the courier will require a signature.
We cannot be responsible for delays after your order has been dispatched.
If you have not received the delivery on the due date (and have mislaid the second e-mail with the tracking number) you must notify us via the “my account” section within 24 hours (on Monday if for a Saturday delivery) and we will provide the tracking number to you.
If the recipient or a person able to accept the delivery of the products is absent, the carrier should leave a notification of the delivery at the delivery address indicated by the customer asking the person to claim the products. Under no circumstances can we be held responsible for any damage to the products resulting from their late recovery from the carrier.
The transfer of ownership of the products to the customer (or the person to whom your order is addressed) only takes effect after the customer has paid the price in full. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We will pack the products in such a way as to minimise the risk of damage, however we will not be liable for loss or damage in transit. Any damage or loss in transit must be pointed out in writing when signing the delivery notice in the presence of the delivery person. We cannot claim against a carrier unless these precautions are taken. We always recommend writing "unexamined" on the delivery note if you do not have time to fully check the state of the parcel there and then.
9. Cancellation by us
We reserve the right to cancel the order (the “contract” between us) if:
we have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;
we do not deliver to your area; or
one or more of the products you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or wholesale purchaser but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
10. Refunds
On reception of the products, the customer must always check that the delivery is in conformity with his order. Any damage must be noted accurately, dated and signed on the delivery note. We always recommend writing "unexamined" on the delivery note if you do not have time to fully check the state of the parcel there and then.
Any claims must be made by email (we suggest you request a ‘read receipt’) within a maximum time of 24 hours after reception of the parcel. After this period, no claims will be accepted. The reason for the claim must be stated and accompanied by evidence justifying the prejudice suffered. Following an evaluation and acceptance of the complaint by Galler, the customer may choose between reimbursement of his order or a second delivery.
Please note that the pictures on our site are not contractual.
Any return of a product must be formally agreed between Galler and the customer and be returned within 48 hours of the agreement. After this period, no return will be accepted.
Any return accepted by Galler because of a visible fault or the non-conformity of the products delivered ascertained by Galler will enable the customer to receive a free replacement or the restitution of a credit note in his favour, with the exclusion of any other form of indemnity or the payment of damages and interest.
11. Liability
If the products we deliver are not what you ordered or are damaged in transit or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.
If you notify a problem to us under clause 10, our only obligation will be:
to make good any shortage or non-delivery;
to supply and deliver substitute products if your original choice cannot be delivered for any reason;
to replace any products that are damaged in transit or defective; or
to refund to you the amount paid by you for the products in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
Galler, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
12. Intellectual Property
The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a director of Galler.
13. Your Use of this Website
You may not use this website for any of the following purposes:
disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
interfering with any other person’s use or enjoyment of the website; or
making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.
You will be responsible for our losses and costs resulting from your breach of this clause 13.
14. Our Right to Suspend or Cancel your Registration
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
The suspension or cancellation of your registration and your right to use this website shall not affect either party’s statutory rights or liabilities.
15. Notices
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at 112-113, The Chambers, Chelsea Harbour, London SW10 0XF, England. All notices from us to you will be displayed on our website from time to time.
16. Events beyond our control
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
17. Invalidity
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
19. Re-Sale
Under no circumstances may you sell the products which are intended for your personal use or that of the person to whom your order is addressed. This does not apply to products sold to wholesalers who are duly authorised by Galler.
20. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
21. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
22. Entire Agreement
These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.